GTM Sales Executive

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB TITLE: Go-To-Market Sales Agent

DEPARTMENT: Go-to-Market

REPORTS TO (TITLE): Distribution and Recharge Executive

The objective of this role is to:

• Identify & pursue sales opportunities for the Grey market to acquire new customers and maintain relationships with existing customers
• Provide exceptional customer service and after-sales service to all clients by resolving customer complaints, queries and concerns.
• Liaise with other departments to ensure the fulfillment of end-to-end transactions

Main Duties and Responsibilities:

• Consistently achieve assigned sales targets, with primary focus on bulk SIM sales, while also driving prepaid, postpaid, and Digicel+ (D+) sales as required.
• Ensure a balanced product mix across all Digicel offerings in line with agreed performance targets.
• Achieve the required number of daily, weekly, and monthly customer/distributor contacts, converting through strong individual sales performance.
• Provide accurate and timely information, addressing customer and distributor concerns in a professional, business-like manner.
• Act as a brand ambassador for Digicel, maintaining professionalism and strengthening the company’s presence in the market.
• Maintain full compliance with CRM tools, ensuring all prospect information, sales appointments, customer interactions, and outcomes (successes and failures) are accurately recorded.
• Record all customer orders and applications for products/services correctly.
• Prepare and submit accurate reports on deposits and cash collected, ensuring timely reconciliation with company requirements.
• Analyse and install minor distribution and marketing material at retail/distributor outlets to ensure brand visibility and compliance.
• Ensure every distributor has adequate sales and marketing collateral to support sell-through.
• Maintain and account for all stock of devices and SIMs under your control.
• Assist with stock-taking exercises and ensure SIMs are accurately reflected in the system.
• Assist with the operations of the business as it relates to Go-To-Market (GTM) requirements, including execution of trade activations, compliance with market coverage plans and supporting GTM operational needs.
• Provide feedback and insights from the field to guide improvements in distribution, visibility, and customer reach.
• Uphold Digicel’s brand reputation by ensuring honesty, transparency, and professionalism in all business dealings.
• Support sales management with timely reporting and proactive insights to strengthen overall business intelligence.
• To accurately record customers’ orders and applications for products and services.
• To accurately record and prepare a report on all information and amounts of money/cash taken as deposits from customers and deposited as requested by the company/manager.
• To provide relevant information and responses to customers' concerns and questions in an honest and business-like manner.

Academic qualifications and experience required:

• Minimum of Three (3) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or equivalent qualification
• Must possess good computer skills and knowledge of the Internet and applications
• Previous sales experience with demonstrated success
• Previous experience in a customer service environment is an asset

Knowledge, Skills and Abilities required:

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/written)
• Flexible and quick-thinking
• Must be customer oriented
• Must be trainable
• Ability to rapidly learn new tools and understand customers’ environments

Internal/External contacts:

• Customers
• Subscribers
• Consumer management team
• Technical team
• Sales and Distribution team

Working Condition: dust, dirt, heat, abnormal hours, frequent travel, overtime, etc.

• Required to work long hours in order to meet the business objectives / Abnormal hours
• Required to work on weekends and/or public holidays
• Frequent Customer site visits as required
• Working on the road in any condition
• Talking with customers of diverse personalities, social backgrounds and temperaments
• Required to travel out of town and overnight when necessary
• Ability to travel island wide/within an assigned zone

Key Performance Indicators:

• To achieve assigned targets
• Update, maintain and submit daily Sales, End of day & Collections Reports
• Adherence to reporting and administrative functions in a timely manner
• Update customer contracts
• To ensure that all aspects of Digicel services are exemplary.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.