Group Postpaid Commercial Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The Group Postpaid Commercial Manager is responsible for driving sales performance, revenue growth, and profitability across 25 markets. This role provides strategic leadership with a focus on commission design, subsidy optimization, and seasonal campaign execution. The manager plays a critical role in guiding Sales & Distribution (S&D) teams, leveraging data insights via Power BI, and ensuring flawless execution of Commercial strategies through close collaboration with Group GTM, local Commercial teams, and key stakeholders

In addition to delivering data-driven recovery and growth plans, the role requires strong executive presentation skills, stakeholder management, and the ability to translate complex commercial data into actionable business strategies. Success in this role is measured by market performance, efficiency, and the ability to drive commercial discipline and momentum across all Postpaid markets

Main Duties and Responsibilities:

Strategic Postpaid Guidance

• Innovate and deploy comprehensive Postpaid and converged strategies, supporting alignment across markets, consistent execution, and clear visibility of performance through structured reporting
• Lead market-specific plans for commission structures and device subsidy models, continuously optimizing based on subscriber and revenue performance

Recovery Action Planning

• Identify underperforming markets or segments through deep-dive Commercial performance reviews. Deploy tailored recovery plans in partnership with local teams

• Track progress and impact and cascade winning strategies to other markets. Coordinate group resources where necessary to tackle challenges and accelerate problem resolution

Executive Communication & Stakeholder Engagement

• Deliver high-quality, board-ready presentations of performance updates, commercial strategies, and market insights, ensuring clarity, impact, and executive alignment
• Represent the Postpaid team in strategic reviews, steering committees and workstreams
• Build strong cross-functional relationships with GTM, S&D, BI, Marketing & Finance to enable fast, aligned decision-making

Seasonal Campaign Planning

• Lead the planning and execution of the Postpaid campaign calendar, aligned to peak sales periods and commercial goals
• Track and report campaign outcomes, using insights to refine future initiatives and increase campaign ROI

Market Support & E2E Playbook Execution

• Actively support and integrate with local Commercial teams across key Postpaid markets and champion the adoption of the end-to-end Postpaid Playbook
• Maintain a regular cadence of at least three meetings per week with each assigned market, acting as an extension of the local Commercial team to support and accelerate performance delivery

BI-Led Commercial Intelligence

• Leverage Power BI dashboards and other reporting tools (Tableau, think-cell) to monitor Postpaid performance, identify trends, and guide decision-making
• Deliver actionable insights to senior stakeholders, turning data into clear performance narratives and commercial actions

Academic Qualifications and Experience Required:

• 3 – 5 years in telecommunications with a focus on commercial management 
• 5 years in telecommunications with a focus on commercial management
• Proven success in Sales & Distribution performance management
• Strong experience in commercial strategy/frameworks and execution, portfolio management, pricing strategies, customer value management and telco growth
• Proficient in Power BI and other commercial performance tools
• Excellent executive presentation and stakeholder engagement skills
• Hands-on experience driving cross-market performance in a fast-paced, data-driven environment

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.