Team Lead - Door to Door (FOTS)

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Job Title: Team Lead - Door to Door (FOTS)

Key Objectives:

• The objective of the role is to identify and pursue sales opportunities for the Digicel’s Product Portfolio (Digicel+, Postpaid and Prepaid).
• Achieve assigned team targets ensuring individual agents reach required sales target..

Main duties and responsibilities:

Strategic Profile:

• Lead D2D sales team in consistently following the sales methodology and best practices.
• Create strategic partnerships with organizations, agencies and institutions across the island which will assist in the further promotion and reselling of the Digicel’s Products.
• Drive the professional development of Sales staff (direct reports) including mentorship, training, coaching and performance evaluation.
• Full compliance with the use of prescribed CRM tools for optimal business intelligence.
• Liaise with critical departments such as Customer Care, Marketing and Technical Support in ensuring that client’s uptime is maintained at optimal levels in accordance with companies S.L.A agreements. 
• Prepare and track team’s daily, weekly and monthly sales. Prepare for presentation teams’ performance. Collect and communicate marketing requirements and competitive data, including pricing, feature needs and value proposition strategies to product stakeholders and senior management.

Team Supervision:

• Provide effective leadership for assigned Consumer Sales Agents.  Create and execute sales strategies geared at achieving to ach set targets keeping with the outlined business strategy.
• Supervise the process flow associated with service delivery from point of customer prospecting through to billing.
• Reconcile end of day cash and provide report on monies collected. Batch close terminal used for transactions.
• Assist with the creation and implementation of employee incentives and initiatives specifically designed to assist the department in achieving it’s set targets and objectives

Academic qualifications and experience required for job:

• Minimum of 5 CXC (CSEC) or O’Levels including English and a numeric subject or equivalent
• Minimum of 2 years supervisory experience
• Minimum of 3 years previous experience in a customer service environment
• Computer literate and proficiency in Microsoft Office Suite
• An acceptable combination of academic qualifications and work experience may be considered in lieu of the minimum requirements

Knowledge, Skills and Abilities required:

• Must be able to thrive in a dynamic sales environment
• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal & written)
• Adaptable and solutions-oriented
• Must be customer-oriented
• Ability to rapidly learn new tools and understand customers’ environments

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.