Cash Application Supervisor

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Main Duties and Responsibilities

• Manage all aspects of cash application and payment processing operations.
• Overseeing the reconciliation of receipts with open accounts receivable transactions.
• Collaborating with clients and financial institutions to address and resolve payment discrepancies
• Facilitate the creation and attainment of KPI objectives, ensure timely cash application, and minimise unapplied cash.
• Lead, inspire, and cultivate the growth of team members.
• Manage the prompt and high-quality delivery of reports to all stakeholders
• Perform daily reconciliation of customer payments received via the stores versus bank statement and flag issues within 24 hours
• Review monthly aging of WorkDay AR balances and investigate unexplained aging amounts
• Perform monthly TPS reconciliation
• Perform SL versus GL monthly reconciliation
• Cash Application KPI tracking and Reporting
• Provide all Cash Applications internal and audit schedules
• Daily bank balances report to Finance
• Supervision of Cash Application Analyst
• Support with customer payment postings when required
• Monitor payment processing inbox and escalate major failures to Market IT

Academic qualifications and experience required:

• Bachelor’s degree in finance or accounting, or any other related field
• Three - Four (3-4) years of relevant working experience
• Previous relevant cash applications experience (preferably in BPM/services industry) is desirable.
• Strong understanding of the billing process
• Proficiency in using ERP systems and MS products, such as Excel and Word
• Excellent written and verbal communication skills

Functional skills and abilities:

• Good people management skills.
• Good team player with strong interpersonal and organizational skills
• Ability to work independently and take ownership of projects.
• Detail oriented, and strong problem-solving skills.
• Good communication skills.
• Self‑starter, strong organizational and time management skills

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.