Credit and Collections Executive

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job:

To perform all activities specified in the credit policy in a timely fashion, and ensure that bad debts are maintained at a minimal level. 

Main Duties and Responsibilities: 

• Monitor and manage assigned customer portfolio, within 100% collection rate

• Process activation approval in new applications.

• Ensure that bad debts are written off within corporate guidelines 100% on time (on assigned accounts)

• Ensure that disconnections occur on schedule 100%

• Ensure that the delinquency level on assigned accounts is maintained at 4% and Lower.

• Ensure that a proper log is kept of all activities and provide a weekly analysis of debt outstanding

• Compile a weekly report to track progress

• Usage/Credit limit & HUR(High Usage) monitoring, as assign portfolio and/or work schedule

• Refunds

• Credit counseling
• Perform any other task pertaining to the Credit & Collection Department jurisdiction requested by the line manager and/or senior management.

Academic qualifications and experience required for job:

• Associate Degree (MBO niveau) in finance or related. 
• Detailed working knowledge of Microsoft Office.
• Well developed written and communication skills.
• Credit management and accounts receivable experience.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.