ICT Technical Engineer

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective

The ICT & IT Technical Engineer is responsible for working with the Technical team towards implementing the ICT product sold to clientele by Digicel Sales team in the ICT arena. The engineer is also responsible to provide internal IT work and support to the internal staff. It will involve the implementation, configuration and maintenance of ICT solutions across the corporate account base and other suitable customers. The position will involve all aspects of ICT product implementation, configuration and maintenance. Avaya and Cisco certification in implementation of infrastructure and equipment for Data architecture, PBX/Voice architecture, Unified Communications and Video implementations is desired but not required and internal IT support.

Key Functions

• Work to implement and maintain the ICT products sold by Digicel’s Sales Team
• Provide support in the design and deployment (Pre and Post) advice to Digicel’s Sales team of ICT Products where needed
• Support the ICT Solutions Sales team on several ICT implementation and/or maintenance opportunities
• Act as a technical resource to both internal and external clients
• Provide technical support for all Business Voice, Private Circuits, Internet, Cloud Services, IP PBX and other Digicel ICT services
• Work with internal and external resources to provide support in the developing of solutions for ICT corporate clients
• Interface directly with customers on technical issues where necessary
• Attend customer sites providing technical support to Digicel team where and when needed
• Assist in the design of networks, services, systems architecture, systems as well as the development and integration of technical ICT solutions
• Primary activities will include configure, install, testing, integrating, troubleshooting, provide support and maintain of the ICT solutions
• Secondarily activities would be providing support in the analysis, design and development for all Digicel ICT product as well provide internal IT support where needed.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
• Working safely is a continuing condition of employment. Digicel (Bonaire) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.

Digicel’s Core Values:

• Excellence in Service
• Problem Solving
• Business Focus
• Leadership
• Integrity
• Commitment
• Cost Management
• Performance Management
• People Development

Key Performance Indicators:

• Maintain all relevant accreditation and specializations identified to carry out the role
• Agree and achieve relevant training paths which will align with ICT strategic development across multiple vendors’ technologies

Working Conditions:

• Occasional travel

• Some hours are required to fit around customer’s schedule

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.