OSP (Outside Plant) Field Officer

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary Objective of the job

The OSP (Outside Plant) Field Officer is responsible for managing, coordinating, and executing all activities related to the installation, maintenance, and repair of the physical infrastructure leading to buildings and customer premises. This includes fiber optic cables, conduits, poles, handholes, and cabinets. Timely execution of fault repairs also falls under this scope.

Main Duties and Responsibilities

     1. Fiber Route Planning & AutoCAD Mapping

• Conduct field surveys to identify feasible routes for fiber deployment.
• Prepare and update detailed fiber route maps, trenching plans, and duct layouts using AutoCAD and or ArcGIS.
• Create permit drawings aligned with municipal standards for submission to government authorities.
  
  

     2. Field Deployment, Supervision and Construction oversight

• Oversee/Supervise trenching, duct laying, pole installation and fiber blowing/pulling.
• Manage underground and aerial cable laying operations
• Complete OTDR tests for MDU, Second Splitter and submit to QC
  
  

      3. Fiber Maintenance & Troubleshooting

• Monitor OSP fiber health and coordinate preventive maintenance.
• Respond to fiber outages and fiber cuts, support fault isolation and repair with field teams.
• Coordinate with NOC and field teams for repair and preventive maintenance.
  
  

       4. Service Delivery, Quality Control and Documentation

• Use GIS and network management tools to log last mile fiber data.
• Oversee day-to-day activities of service delivery fiber contractors responsible for trenching, ducting, splicing, and installation.
• Conduct field inspections to ensure work meets technical specifications and project timelines.
  
  

        5. Inventory, Asset Management and Compliance

• Track and manage field assets such as splice closures, handholes, ducts
• Report month on month on dispatched assets, including O&M cables used for fault repairs and MDU onboarding.
• Ensure compliance with environmental and safety regulations

Education & Job Experience:

• MBO Level 4 degree
• Strong analytical and quantitative skills
• A minimum of three (3) years’ experience performing a similar role / duty.
• Experience of ticketing systems and dispatch software
• Proven ability to meet deadlines in a fast-paced changing environment
• Excellent customer service skills
• Excellent planning, prioritization and organizational skills
• Excellent interpersonal and verbal & written communication skills
• Demonstrated collaboration, negotiation and conflict resolution skills
• Analytical, problem solving & root-cause analysis skills
• Experience in and with the mobile telecommunications sector would be considered a valuable asset.

Functional Skills:

• Problem-solver
• Pro-active communicator (verbally and written)
• Team player - able to establish good working relationships with the team (interdepartmental)
• Strong interpersonal, organizational and time management skills
• Knowledge of Digicel Products and Services

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.