Quality Control & Assurance Specialist - FTTx

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Job purpose:

The Quality Control & Assurance (QC&A) Specialist ensures the integrity, reliability, and performance of fiber optic network installations, maintenance, and operations. This role involves monitoring and enforcing quality standards, conducting inspections, identifying defects, and implementing corrective actions to maintain compliance with industry regulations, company policies, and customer expectations.

Key Objectives:

• Ensure the fiber network meets technical specifications and company quality standards.
• Identify and address any defects or inefficiencies in fiber deployment, maintenance, and operation.
• Provide recommendations for continuous improvement in network reliability, installation techniques, and maintenance processes.
• Maintain compliance with health, safety, and environmental regulations.
• Provide technical support and training to field teams on best practices.

Main accountabilities:

• Conduct inspections and audits of fiber optic network installations and maintenance work.
• Identify and document any defects, installation issues, or deviations from design specifications.
• Provide technical guidance to field teams, contractors, and vendors to ensure best practices.
• Investigate service disruptions, customer complaints, and network faults related to quality issues.
• Recommend corrective actions and improvements based on inspection findings.
• Provide feedback to project managers, engineers, and technicians to improve future deployments.

Qualifications, knowledge & experience:

• Hands-on experience with fiber optic testing tools (OTDR, Power Meter, Light Source, VFL).
• Bachelor's degree in Engineering or related technical field
• Track record of outstanding success in fibre roll
• Deep expertise in Outside Plant roll-out
• Experience on fibre rollout projects using microducts and micro-trenching

Functional skills and abilities:

• Strong understanding of fiber optic installation standards, splicing, and testing techniques.
• Ability to analyze test data and troubleshoot network issues.
• Attention to detail with a commitment to maintaining high-quality standards.
• Flexible and adaptable in a challenging, demanding and fast paced environment
• Strong ability to multi-task
• Excellent problem-solving and decision-making skills.
• Strong communication and reporting skills.
• Ability to work independently and collaboratively in a fast-paced environment.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.