About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary Objective:

To proactively retain and grow the existing business customer base across the Aruba, Bonaire, and Curacao markets by delivering exceptional service, identifying and mitigating churn risks, and implementing strategic retention initiatives that strengthen client relationships and drive long-term value.

Key Responsibilities:

• Proactively engage with existing business clients to ensure satisfaction and long-term loyalty.
• Monitor account activity and identify signs of potential churn or dissatisfaction.
• Develop and execute personalized retention strategies for at-risk clients.
• Collaborate with Sales, Customer Service, and Product teams to resolve issues and improve client experience.
• Conduct regular check-ins and business reviews with key accounts.
• Upsell or cross-sell relevant products and services to enhance client value.
• Maintain accurate records of interactions, retention efforts, and outcomes in CRM systems.
• Provide feedback to management on trends, client concerns, and opportunities for improvement.

Qualifications:

• Proven experience in customer retention, account management, or sales (preferably in a B2B environment).
• Strong interpersonal and communication skills.
• Ability to analyze data and customer behavior to inform retention strategies.
• Negotiation and conflict resolution skills.
• Familiarity with CRM tools and business analytics platforms.
• Goal-oriented with a passion for delivering excellent customer experiences.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.